Refund policy

Return & Refund Policy — Himalayan Rugs Co.

At Himalayan Rugs Co., we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return according to the conditions below.

Return Window
You may request a return within 7 days from the date of delivery. Return requests submitted after 7 days will not be accepted.

Eligibility
To be eligible for a return, the rug must be:

• Unused and in the same condition as received
• In its original packaging
• Accompanied by proof of purchase, such as your order number or receipt

Non-Returnable Items
Custom-made or made-to-order rugs are not eligible for return unless they arrive damaged, defective, or incorrect.

How to Request a Return
To request a return, email shop@himalayanrugsco.com within 7 days of delivery. Please include your order number and the reason for the return. Our team will provide instructions for the return process.

Refunds
Once we receive and inspect the returned item, we will notify you whether the return has been approved. If approved, the refund will be issued to the original payment method within 5–7 business days.

Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect rug, please contact us within 48 hours of delivery and provide photographs of the issue. We will arrange an appropriate replacement or full refund at no additional cost.

Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is damaged, defective, or incorrect.

Contact Us
For questions regarding returns or refunds, please contact us at shop@himalayanrugsco.com