Refund policy

Return & Refund Policy

At Himalayan Rugs Co., we want you to love your purchase. If you're not completely satisfied, we're here to help.

Return Window
You may request a return within 7 days of the delivery date. Requests made after this period will not be accepted.

Eligibility
To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging
• Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items
Custom-made or made-to-order rugs are not eligible for return unless damaged or defective upon arrival.

How to Request a Return
Email us at shop@himalayanrugsco.com with your order number and reason for return within 7 days of delivery. Our team will guide you through the next steps.

Refunds
Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–7 business days.

Damaged or Defective Items
If you receive a damaged or defective rug, please contact us within 48 hours of delivery with photos of the issue, and we will arrange a replacement or full refund at no extra cost.

Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item was damaged, defective, or incorrect.

For any questions about this policy, contact us at shop@himalayanrugsco.com.